ubajee Frequently Asked Questions

Everything you need to know about playing on ubajee — from opening your account and making your first bKash deposit to understanding bonus terms, betting on cricket, and keeping your account secure.

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Your Complete ubajee Guide

This FAQ page covers the most common questions asked by players across Bangladesh — whether you are signing up for the first time, figuring out how to deposit via bKash or Nagad, trying to understand your welcome bonus wagering requirements, or looking for responsible gaming support. We have organised everything into five clear categories so you can find your answer quickly.

If your question is not covered here, our support team is available around the clock at [email protected] — typically responding within two hours on responsible gaming matters and within a few hours for general queries.

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Why ubajee

What Makes ubajee Different

Mobile-First Platform

Designed from the ground up for Bangladeshi players on Android and iOS. No app download needed — the full ubajee experience runs perfectly in your mobile browser.

Instant bKash & Nagad Payments

Deposits via bKash, Nagad, Rocket, and Upay are credited within seconds. Most withdrawals are processed within one to three hours — among the fastest in the market.

Live Cricket Betting

Bet on BPL, IPL, T20 World Cup, and all Bangladesh Tigers matches with real-time odds, live in-play markets, and ball-by-ball updates throughout the game.

256-Bit SSL Security

Every transaction and personal data exchange on ubajee is protected by industry-standard 256-bit SSL encryption, keeping your account and funds safe at all times.

2,400+ Certified Games

From Pragmatic Play slots to Evolution Gaming live tables, ubajee hosts over 2,400 RNG-certified games with independently verified RTPs from the world's top studios.

Responsible Gaming Tools

Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — all available instantly from your account settings at no cost, for all players.

Account & Registration

Creating an account on ubajee takes less than two minutes. Visit ubajee.biz, click the registration button, and fill in your full name, date of birth, email address, mobile number, and a secure password. You must be at least 18 years old to register. Once submitted, a verification link or code is sent to your email or phone to confirm your account before you can make your first deposit.

ubajee requires a valid government-issued photo ID — your National Identity Card (NID), passport, or driving licence — plus a proof of address document such as a utility bill or bank statement dated within the last three months. KYC verification is required before your first withdrawal is processed. Uploading clear, legible copies through your account dashboard speeds up the review process significantly.

You must be at least 18 years old to register and play on ubajee. This is a strict, non-negotiable requirement. ubajee verifies age during the registration process and again as part of the KYC identity check before any withdrawal is approved. Accounts found to belong to players under 18 are immediately closed and all funds are returned.

To reset your ubajee password, click the "Forgot Password" link on the login page and enter the email address associated with your account. A password reset link will be sent to that email within a few minutes. Follow the link, enter your new password, and log in. If you do not receive the email, check your spam folder or contact support at [email protected].

No — ubajee strictly permits one account per player. Creating multiple accounts, whether under the same name or different details, is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact support at [email protected] immediately to resolve the situation.

Deposits & Withdrawals

To deposit via bKash on ubajee, log into your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the transaction in your bKash app using your PIN, and the funds will be credited to your ubajee account. bKash deposits are typically processed instantly, though occasional network delays of up to 10 minutes can occur.

bKash deposits on ubajee are processed instantly in most cases — funds appear in your account balance within seconds of confirming the transaction in your bKash app. In rare cases involving network congestion, processing can take up to 10 minutes. If your deposit has not appeared after 15 minutes, contact ubajee support with your bKash transaction ID for a manual check.

The minimum deposit amount on ubajee is ৳200 BDT for most payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported institutions, the minimum may be higher. The exact minimums for each payment method are displayed on the Deposit page within your account dashboard.

The minimum withdrawal amount on ubajee is ৳500 BDT. Before your first withdrawal is processed, your account must have completed KYC identity verification. Withdrawals via bKash and Nagad are typically processed within one to three hours during business hours. Bank transfer withdrawals may take one to two business days depending on the receiving institution.

ubajee processes most withdrawal requests within one to three hours for mobile banking methods such as bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals typically take one to two business days to reach your account. Withdrawals submitted during peak hours or subject to additional verification checks may take slightly longer. Your account must be fully KYC-verified before any withdrawal is approved.

ubajee does not charge platform fees on standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own transaction fees, which are outside ubajee's control. Always check your payment app's fee schedule before initiating a transaction. The amount credited or debited to your ubajee account reflects the net amount after any provider-side fees.

Yes — ubajee supports deposits and withdrawals via Nagad and Rocket in addition to bKash and Upay. To use Nagad or Rocket, select your preferred method from the payment options on the Deposit page, follow the on-screen steps, and confirm the transaction in your mobile banking app. Nagad and Rocket transactions are typically processed at the same speed as bKash — usually instantly or within a few minutes.

Games & Gameplay

To bet on cricket on ubajee, navigate to the Cricket section, browse available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — and select the market you want to bet on (match winner, top batsman, total runs, and more). Enter your stake in BDT, review your bet slip, and confirm. Live in-play betting is available on selected matches with real-time odds updates.

ubajee offers betting markets on a wide range of cricket tournaments, including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and all Bangladesh Tigers international fixtures across Test, ODI, and T20 formats. Markets are typically available from several days before match day and expand to include live in-play options once the game begins.

Yes — all slot games on ubajee are powered by certified Random Number Generator (RNG) technology supplied by internationally recognised providers including Pragmatic Play, PG Soft, JILI, Microgaming, and NetEnt. These providers undergo regular independent audits to verify game fairness and accurate Return to Player (RTP) percentages. RTP information for individual slot titles is available in each game's information panel.

Yes — the ubajee platform is fully optimised for mobile play on both Android and iOS devices. All games, including slots, live casino tables, and sports betting markets, are accessible through your mobile browser without needing to download a separate app. Simply visit ubajee.biz on your phone's browser for a seamless, full-featured gambling experience optimised for smaller screens.

RTP (Return to Player) varies by game title on ubajee. Most slots from leading providers carry an RTP between 94% and 97%. For example, popular Pragmatic Play titles typically sit around 96%, while some JILI and PG Soft games vary between 95% and 96.5%. The RTP figure for any individual game is displayed in the game's information or help panel before you start playing.

Bonuses & Promotions

ubajee offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus percentage, maximum bonus amount in BDT, and any applicable free spins are displayed on the Promotions page and may vary by campaign period. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements on ubajee bonuses specify how many times the bonus amount (or bonus plus deposit amount) must be wagered before the funds become withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means ৳20,000 in qualifying bets must be placed before withdrawal. Full wagering terms, eligible games, and contribution percentages for each bonus are detailed in the individual bonus terms on the Promotions page.

Yes — ubajee operates a loyalty programme that rewards consistent players with points for every qualifying wager placed on casino games and sports markets. Accumulated points can be exchanged for bonus credit, free spins, or other rewards depending on your loyalty tier. Higher tiers unlock additional benefits such as faster withdrawal processing, dedicated account management, and exclusive promotional offers. Details are available in the Loyalty section of your account.

Whether a bonus applies to sports betting, casino games, or both depends on the specific promotion. Some ubajee bonuses are designated exclusively for casino slots or live table games, while others cover sports betting markets including cricket, football, and American Football. Each promotion's terms clearly specify eligible game types and any game contribution weighting toward wagering requirements. Check the Promotions page for current offer details.

To claim a promotional bonus on ubajee, log into your account and visit the Promotions page. Select the offer you wish to claim and click the opt-in button if required. Some bonuses are automatically credited on qualifying deposits without any opt-in step. Once claimed, bonus funds and any associated free spins appear in your account balance. Progress toward the wagering requirement is tracked in the Bonuses section of your account dashboard.

Safety & Responsible Gaming

ubajee uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring your personal information and financial transactions remain private. Account access is protected by password authentication and optional two-factor verification. ubajee does not sell or share player data with unauthorised third parties. All financial transactions are processed through verified, established payment partners including bKash, Nagad, and major Bangladeshi banks.

To self-exclude from ubajee, log into your account, go to the Responsible Gaming section of your account settings, and select Self-Exclusion. You can choose an exclusion period ranging from six months to five years, or request permanent exclusion with no end date. Once activated, your account is immediately suspended, withdrawable balances are returned, and promotional communications are stopped. You can also initiate self-exclusion by contacting support at [email protected].

Yes — ubajee provides daily, weekly, and monthly deposit limit tools that are available to all players directly from the account settings panel. Once your chosen limit is reached within the selected period, further deposits are automatically blocked until the period resets. Limits can be reduced immediately and take effect at once. Requests to increase an existing limit are subject to a 24-hour cooling-off period before they take effect.

If you suspect that a minor has accessed or is using your ubajee account, contact support immediately at [email protected]. ubajee takes underage gambling extremely seriously. The account will be suspended while an investigation is conducted, and any funds deposited by or on behalf of a minor will be returned. To prevent underage access, keep your login credentials private and consider using device-level parental controls on shared devices.
Still Need Help?

Our Support Team Is Here Around the Clock

If you did not find the answer you were looking for in this FAQ, our support team is available 24 hours a day, 7 days a week. Reach us at [email protected] — we aim to respond within two hours for all responsible gaming requests and within a few hours for general queries. You can also explore the sections below to continue your ubajee experience.

18+ only. Gambling involves risk. Please play responsibly within your means.

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